Help & Support

Need help with a question or problem?
Search our FAQs or contact our customer support team 24/7

Browse by category
Manage my account
Manage my account
How do I deposit funds onto my ecoAccount?

Please refer to Step-by-Step instructions on topping up your account.
You can deposit funds on your ecoAccount by using one of the following methods:

  • Credit or debit card
  • Local bank deposit
  • Local Services
  • International bank deposits

For deposit methods instructions, log in to your ecoAccount and go to the "Deposit" section.

For bank deposits, the reference number displayed at the deposit instructions page should be inserted in to the "Payment Details" in the payment order.

I have deposited money, but my ecoAccount has not been credited yet. What happened?

Deposits made through wire transfers are usually credited within 1-4 business days.
If your ecoAccount has not been credited within the set times, please email us a copy of your payment order identifying your payment. Our staff will contact you as soon as possible.

How do I manage funds on my ecoAccount?

After logging in to your ecoAccount you can view reports and initiate activities similar to those features you would expect from an ordinary bank account.

How can I make a withdrawal from my ecoAccount?

Check out Step-by-Step instructions on withdrawing.
The request for withdrawal can be generated 24/7 by logging in to your ecoAccount, going to the "Withdraw" section and generating a withdrawal request, selecting the amount of withdrawal. It takes 3 business days to process the request plus up to 5 business days for funds to reach your bank account.

How do I verify my credit/debit card?

In order to conduct a deposit you may be required to validate your credit or debit card by means of a micro deposit. This will be requested during your first ecoAccount credit / debit card deposit, we will request an additional amount of between 1.00 EUR and 2.00 EUR (or currency equivalent) as a micro deposit. To validate that you are the owner of the card you will have to check your card account either online or with your paper statement and enter the amount deposited before you are able to do a deposit. Once you have confirmed the micro deposit this value will be credited to your account.

Why do I need to verify my card?

In order to ensure you are the eligible card holder we need to verify your card details.

What happens if I verify my details incorrectly?

After three incorrect verification attempts your account will be put on temporary hold. You will need to contact our support team at customersupport@ecopayz.com or via Live Chat once you can provide the verification amount. In this case one of our team members will re-open your account so you may verify the amount again.