Help & Support

All you need is holding an account with the local service available in your country.

All you need is a bank account.

SafetyPay is a secure payment system for Internet shopping. SafetyPay lets you make online purchases worldwide and pay directly through your local bank, in your local currency. You don’t need to open an account or register with SafetyPay. If your bank is a SafetyPay partner, SafetyPay is available to you through your online banking platform.

It allows you to deposit funds direct from your bank account into your ecoAccount via our bank account located in your country. Deposits take 1 to 3 business days to arrive into your account.

It allows you to deposit funds direct from your bank account into your ecoAccount via our bank. Deposits take 1 to 4 business days to arrive into your account.

1. Log in to your ecoAccount
2. Select “Deposit” from the left menu
3. Select the “Local Bank Deposit” option
4. Confirm the ecoAccount number to be credited from the drop down menu provided
5. Enter the amount you wish to deposit into your account
6. Select bank from the drop down menu provided
7. Confirm by clicking the “Confirm” button
8. You will then be provided with the necessary information to complete your deposit.

1. Log in to your ecoAccount
2. Select “Deposit” from the left menu
3. Select the “International Bank Deposit” option
4. Confirm the ecoAccount number to be credited from the drop down menu provided
5. Select the currency of your deposit from the drop down menu provided
6. Confirm by clicking the “Continue” button
7. All details of our bank account for depositing will be displayed.

You will then be required to complete your deposit by transferring funds from your bank account.

Please ensure you quote the reference number as the Payment Reference in the transfer details so that your funds can be applied in a timely manner.

To use SafetyPay:

1. Log in to your ecoAccount and select the “Deposit” tab
2. On the Deposit page, select "Local Bank Deposit" option, select your ecoAccount number from the drop down menu, enter the deposit amount, press "Continue" and choose “SafetyPay”, confirm the transfer details
3. You will be directed to the SafetyPay bank selection page
4. From the dropdown lists, choose your country and your bank. You are directed to your bank’s online banking page
5. Log in to your online banking as usual, and confirm the transaction. SafetyPay notifies ecoPayz that the payment has been successful, and your order is processed.

You may wish to link to the How to Use SafetyPay video from your site. The video can be found here: http://www.safetypay.com/.

Please ensure you quote the reference number as the Payment Reference in the transfer details so that your funds can be applied in a timely manner.

SEPA stands for Single Euro Payments Area and can be recognised under the name Euro Deposit in Europe within your ecoAccount. A SEPA payment is a simple, cheap and efficient method of making transfers across Europe. Please note, that SEPA payments can only be performed in EUR and within the member states. This payment method is as fast and cheap as domestic payments.

It allows you to deposit funds directly from your bank account into your ecoAccount via our bank. Deposits take 1 to 2 business days to arrive into your account.

1. Log in to your ecoAccount.
2. Select “Deposit” from the left menu.
3. Select the “Euro Deposit in Europe” deposit option with SEPA logo in funding options menu.
4. Confirm the ecoAccount number to be credited from the drop down menu provided.
5. Confirm by clicking the “Confirm” button.
6. All details of our bank account for depositing will be displayed.