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What is the ecoVirtualcard?

The ecoVirtualcard is a one use virtual card. The card is linked directly to your ecoAccount. The ecoVirtualcard can be used online and over the phone.*

* A prepaid card is available to ecoAccount Silver level holders and above, subject to our ecoVirtualcard terms and conditions, in all 31 EU/EEA states.

Can I apply for an ecoVirtualcard? Are there any restrictions?

The ecoVirtualcard is available to all customers.*

You need to upgrade to a Silver ecoAccount before you can apply for an ecoVirtualcard.

* This product is available in 31 EU/EEA states.

How do I apply?

This product is available in 31 EU/EEA states.

  1. Log in to your ecoAccount.
  2. Select "ecoVirtualcard" from the left menu.
  3. Choose the account that the ecoVirtualcard will be linked to.
  4. Select the currency of your ecoVirtualcard and agree to our terms and conditions.
  5. Click "Continue" and confirm all the details.
  6. Your ecoVirtualcard is ready to use.

What does it cost?

We don't charge any transaction fees for purchases with the ecoVirtualcard. Please note that there is an application fee and currency conversion fees may apply. Please see ecoVirtualcard fees & limits for full details.

How do I add funds to my card?

Your ecoVirtualcard is linked to your ecoAccount. To use your card you should simply have sufficient funds on your ecoAccount to make your purchase.

If you would like to add more funds, check Step-by-Step instructions on topping up your account.

What should I do if I’ve applied for ecoVirtualcard but received an error?

Please contact our support team. Our friendly operators are available 24/7 via Live Chat or email.

What should I do if I’ve forgotten my card details?

For your convenience your ecoVirtualcard card details are always available in your ecoAccount. Log in and go to ecoVirtualcard to review them.

How do I cancel my ecoVirtualcard?

You can cancel your ecoVirtualcard and apply for a new one at any time.

  1. Log in to your ecoAccount.
  2. Select “ecoVirtualcard” from the left menu.
  3. Click on the "Cancel" button next to the ecoVirtualcard you would like to cancel.
  4. Then confirm.