Help & Support

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Login & password

I am experiencing problems logging in to my ecoAccount. What have I done wrong?

You have not done anything wrong. Keep in mind that your password is case sensitive. Make sure CAPSLOCK on your computer is off (or on, depending on whether CAPSLOCK was on or off when you registered your ecoAccount). In order to log in to your ecoAccount you should type in your username and your password.

I have a problem logging in to my account with one of your merchants. What should I do?

You should contact their support team, as, unfortunately, we cannot assist with this problem.

I forgot my password. What should I do?

If you forgot your password you should initiate password recovery process  and follow the instructions.

I forgot my username. What should I do?

If you forgot your username you should initiate username recovery process  and follow the instructions, or you are welcome to contact us at

How do I log in to my ecoAccount?

Go to and click on 'Log in to your account' button, enter the username and password you chose at registration to log in to your ecoAccount.