Help & Support

In order to make payments with your ecoAccount to our merchants you should:

1. Have an ecoAccount and be registered with the merchant site
2. Ensure your ecoAccount has funds available. If not, check Step-by-Step instructions on topping up your account
3. Go to www.ecoAccount.com and sign into your account
4. Choose "Transfer To Merchant" section from the left-hand menu
5. To make a payment to merchant you need to fill in the form:
   1. Choose account number from drop-down list. Note: You will see the available transfer amount right below. If you choose another account with different currency, the amount will be automatically converted into the chosen account currency.
   2. Enter the amount you would like to transfer manually.
   3. Enter your account number at the merchant (your login name).
   4. Enter message to merchant (optional).
   5. If you know the merchant account number, then choose ‘Enter the merchant account number’ radio button and enter the merchant account number manually. If you don’t know the merchant account number, then choose "Search for the merchant" option and select the merchant’s name from the drop-down menu. Click "Continue" button.
   6. Verify transfer details and either click "Confirm" button if everything is correct or "Go back & amend" button to make changes to the form.
   7. You will be notified about the transfer result.

There is absolutely no problem — the amount you wish to pay from your ecoAccount will be automatically converted to the currency of the merchant according to the present day currency exchange rate.