Help & Support

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Quick guides

Step-by-Step instructions on how to register for an account

Go to https://www.ecopayz.com and click 'Sign up' at the top of the site, or 'Open a free account' on the pages.

Enter your account information

  1. Choose a username
    This will be used to log in to your account. Your username should be at least 6 characters long, easy to remember but hard to guess.
  2. Enter your email address
    Please ensure you input a valid email address as we will use it to send you an email verification link.
  3. Choose a password
    This will also be used to log in to your account. Your password should be at least 8 characters long, easy to remember but hard to guess. For practical help and advice on choosing a suitable and secure password, please refer to our guidance for choosing a secure password help section. Re-enter your password to confirm.
  4. Select a country
    Choose your country of residence.
  5. Select a preferred contact language
    We will aim to contact you in your chosen language whenever possible.
  6. Select a currency
    This will be the main currency of your account — you can add accounts for other currencies after registration.

Enter your personal information

  1. Enter your first name, last name and date of birth.
  2. Enter your full home address.
  3. Enter your mobile phone number
    Enter your mobile phone number including your country code. This is a mandatory field. ecoAccount customer services may use this number, should we need to contact you regarding your account.
  4. Enter the validation code
    Please insert the characters displayed in the box, into the entry field below. If you are having trouble reading the numbers in the validation code, please click the "Refresh security code" link to display a different set of characters.
  5. Read and agree to the terms
    Select the tick box to confirm that you’ve read and agreed to the PSI-Pay Terms of Use for your ecoAccount and the Privacy Policy.
  6. Choose marketing preferences
    Tick the checkbox if you'd like to receive product updates and special offers via email and/or SMS.
  7. Click "Create account"
    Review the details entered and click ‘Create Account’ to proceed with your application.

Step-by-Step instructions on topping up your account

  1. Log in to your account.
  2. Select "Deposit funds" section from the menu.
  3. Choose the ecoAccount number to be credited from the drop down menu provided.
  4. Choose the deposit method from the list displayed.
  5. Follow the instructions to make your deposit.

Please also refer to the question "How do I deposit funds onto my ecoAccount?"

For bank deposits, the reference number displayed at the deposit instructions page should be inserted in to the "Payment Details" in the payment order.

Step-by-Step instructions on withdrawing from your account

  1. Log in to your account.
  2. Select "Withdraw funds" Section from menu.

Before submitting a new request, your bank account details should be added. There is no need to add your bank account details again if it has been already added.

There is no need to add new payment option if it has been already added. The withdrawal request is processed within 3 business days. You may request to cancel the withdrawal when the withdrawal status is “NEW”. At this point funds will be credited back to your ecoAccount.

Step-by-Step instructions on applying for the ecoCard

This product is available in all 31 EU/EEA states.

  1. Log in to your account.
  2. Select "ecoPayz prepaid cards" from the menu and then the "ecoCard" tab.
  3. Click the "Get your card" icon.
  4. Check and confirm your details
    Please check the details we have for you are correct. It is particularly important your home address is correct, as we will be sending your ecoCard to your registered address. If any of the details (aside from your mobile number) are incorrect, please contact our 24/7 Customer Support Team before continuing your application.
  5. Read and agree to the terms
    Select the tick box to confirm you have read and agree to the terms and conditions and the fees and limits. Click "Order your card".
  6. Wait while we process your application
    This should take between 1-2 working days. You can check on the status of your application by logging in and selecting "ecoPayz prepaid cards" from the menu and then the "ecoCard" tab. You will receive a confirmation email from us if your application has been approved.
  7. Wait to receive your ecoCard and PIN
    If your application is successful, you will receive your ecoCard to your registered address within 21 days from the date your application was processed. Once you have received your card, you should sign the signature strip immediately and activate it. Once you have activated your ecoCard, you can retrieve your PIN online.

Step-by-Step instructions on activating your ecoCard

Once you have received your ecoCard, you will need to activate it. To do this you will need to:

  1. Log in to your account.
  2. Select "ecoPayz prepaid cards" from the menu and then the "ecoCard" tab.
  3. Click the "Activate" button
    This will only appear once your card application has been accepted and processed.
  4. Input the last 4 digits of your 16-digit card number
    As printed on the front of your payment card.
  5. Input your date of birth
    In the following format: DD-MM-YYYY.
  6. Input your Mother's maiden name.
  7. Click "Activate your card"
    You have three attempts to activate your card. If you enter the number incorrectly three times you will no longer be able to activate your card through the website, and will need to contact our 24/7 Customer Support Team. You will be advised when your activation has been successful.

Retrieve your PIN.

Once you have activated your ecoCard, you can retrieve your PIN online.

Step-by-Step instructions on how to apply for the ecoVirtualcard

This product is available in all 31 EU/EEA states.

  1. Log in to your ecoAccount.
  2. Select "ecoPayz prepaid cards" from the menu and then the "ecoVirtualcard" tab.
  3. Click the "Get your card" icon.
  4. Choose the account that the ecoVirtualcard will be linked to.
  5. Select the currency of your ecoVirtualcard and agree to our terms and conditions and the fees and limits.
  6. Click "Order your card".
  7. Your ecoVirtualcard is ready to use.

Money Transfer Quick Guide

Please follow the simple steps below to initiate a money transfer:

  1. Log in to your ecoAccount.
  2. Select "Transfer funds" from the menu and then the "Individual" tab.
  3. Enter your details: the currency account you wish to send money from and the amount you wish to send.
  4. Enter the beneficiary details: the 10-digit ecoAccount number of the recipient, their name and surname as they are registered in the ecoPayz system.
  5. Add a short message to the recipient if you'd like.
  6. Press "Continue".
  7. Review your transfer details and, if they are correct, press "Confirm".

Your money transfer will then be executed and you will be presented with a success message.