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Money Transfers & Withdrawals
How do I transfer funds between merchant accounts under the same Group?

Log in to your Group User account

Click the "Log in" button and log in with the username and password you chose during registration.

Select "Internal transfer" from the "Transfer funds" menu

A transfer form will open where you need to provide the payment details. All fields marked with * are mandatory.

  1. Enter the sender information
    Select sender account from the drop-down menu and enter the amount of funds you wish to transfer. Please take into account that it should not exceed the amount of available funds. Then select the beneficiary account and provide a description (optional). Select "Continue".
  2. Validate details
    If the amount or beneficiary account number are incorrect, select the "Go back & amend" link to change the detail(s).
  3. Click "Confirm"
    The transaction will be instantly processed and you will be presented with a confirmation result page.
How do I make a withdrawal from my ecoPayz Merchant Account?

Log in to your Group User account

Click the "Log in" button and log in with the username and password you chose during registration.

Go to the "Withdrawals" page located in the "Transfer funds" menu

Withdrawals can be performed by wire transfer only. Before submitting a new request, a payment option (i.e. bank account details) should be added. There is no need to add a payment option if it has already been added. To learn more about payment option registration, please review the following section.

  1. Enter and verify details of the wire transfer

    Select the account to withdraw from, using the corresponding drop-down menu. Then enter the amount you wish to withdraw (minimum 100.00 EUR). Note there is a volume-based flat fee for withdrawal transaction processing. Click "Continue" to proceed.

    You will be directed to the next step. If the amount or beneficiary account number is incorrect, use the "Go back & amend" link to change the invalid detail(s). Please take note that the amount will be settled in Euros or in pound sterlings. You can request withdrawals in other currencies, however, exchange fees will be incurred with any currency other than GBP or EUR.

  2. Click "Confirm"
  3. You will then be directed to the result page.

    The request will be processed in 5 business days however you can follow the status of your withdrawal within your account – the "Withdrawals" tab.

    Should you decide to cancel the withdrawal, click the "Cancel" button to the right of the withdrawal request. You may only cancel the withdrawal whilst the status is "New".

How can I add a bank account to withdraw funds to?

Log in to your account

Click the "Log in" button and log in with the username and password you chose during registration.

Select "Add" in the "Payment settings" tab and provide your bank information:

  1. Enter payment option name
    This can be any memorable name of your choosing.
  2. Provide beneficiary name
  3. Type in the bank account number/IBAN
    IBAN (International Bank Account Number) must be provided by customers resident in an EEA member state.
  4. Select your bank account’s currency from the drop-down list
  5. Provide the name of your bank
  6. Type in the physical address of your bank and/or branch
  7. Enter the SWIFT/ABA Code
    This could be either the 8 or 11 characters long SWIFT Code or 9-digit ABA/Routing Code. You can enter both if applicable.
  8. Mention the branch and/or bank code if any
  9. Enter the intermediary bank details if any
    Bank’s name, SWIFT and/or ABA, account number will go into this field.
  10. Press "Continue" to proceed
    You will be directed to the second page with all your bank account details displayed. You can use the "Change" hyperlink to amend details if some of them appear to be incorrect or finalise a new payment option registration by clicking "Confirm".
How do users transfer money to a merchant’s account?

When a client connects to a merchant's webstore and chooses something to purchase, the Merchant’s application needs to obtain the amount of money for this purchase operation. When the client chooses the ecoPayz payment option:

  1. The client is asked to enter the transaction amount
  2. Client is redirected to the ecoPayz site and is asked to log in
    Once logged in, client is redirected to a customized merchant payment page where they can select one of their accounts to use for the transaction.
  3. The transaction is processed
  4. Client is redirected back to the Merchant site
    Funds are credited to the client account on the merchant’s side in case of a successful transaction or rolled back if an error occurs.