Ajuda e Suporte

Log in to your account

Click the "Log in" button and log in with the username and password you chose during registration.

Select "To Member" from the "Manage Payments" menu

1. Enter transfer details
   Select sender account from the drop-down menu; enter the amount of funds you wish to transfer, taking into account that it should not exceed the amount of available funds. Enter the beneficiary account number, the full name of the beneficiary and write a short message (optional). Select "Continue".
2. Validate details
   If the amount or beneficiary account number is incorrect, select the "Change" link to amend the detail(s).
3. Click "Confirm"
   The transaction will be instantly processed and you will be presented with a confirmation result page.

Log in to your account

Click the "Log in" button and log in with the username and password you chose during registration.

Select "Deposit" from the "Manage Master Account" menu

Select a funding option

Deposit by international bank transfer

1. Select the "International Bank Deposit" option.
2. Check the account details, choose the deposit currency and click "Continue".
3. Follow the banking instructions provided on the screen.

Deposit by local bank transfer (depending on the option)

1. Select the "Local bank deposit" option.
2. Select the account number to fund, enter the amount, choose the bank and click "Confirm".
3. Check the transfer details and click "Confirm".
4. Select a bank from the drop-down menu.
5. Follow the banking instructions provided on the screen.
6. Log in to your online banking and finalise the transaction.

OR

1. Select the "Local bank deposit" option.
2. Select the account number to fund, enter the amount, choose the bank and click "Confirm".
3. Follow the banking instructions provided on the screen.
4. Log in to your online banking and finalise the transaction.

Deposit using instant banking (Neosurf)

1. Select the "Neosurf" deposit option.
2. Enter the amount you wish to be debited from your Neosurf card.
3. Check the details and click "Confirm".
4. Enter the PIN code and click "Continue".
5. The funds will be credited to your ecoPayz Business Account.

Select "Add" in the "Payment Options" tab and provide your bank information:

1. Enter payment option name
   This can be any memorable name of your choosing.
2. Provide beneficiary name
3. Type in the bank account number/IBAN
   IBAN (International Bank Account Number) must be provided by customers resident in an EEA member state.
4. Select your bank account’s currency from the drop-down list
5. Provide the name of your bank
6. Type in the physical address of your bank and/or branch
7. Enter the SWIFT/ABA Code
   This could be either the 8 or 11 characters long SWIFT Code or 9-digit ABA/Routing Code. You can enter both if applicable.
8. Mention the branch and/or bank code if any
9. Enter the intermediary bank details if any
   Bank’s name, SWIFT and/or ABA, account number will go into this field.
10. Press "Continue" to proceed
    You will be directed to the second page with all your bank account details displayed. You can use the "Change" hyperlink to amend details if some of them appear to be incorrect or finalise a new payment option registration by clicking "Confirm".

Log in to your account

Click the "Log in" button and log in with the username and password you chose during registration.

Select "Add Member Account" from the left-hand menu

Provide information for the Member Account

Member accounts are used to register individuals and/or affiliates that you would like to pay salaries and/or commissions to.

All fields marked with * are mandatory.

1. Enter and confirm the e-mail address
   Type in a valid email address that we can contact the individual on. The client will be required to activate his/her account via email, just like any other, independently registered ecoPayz customer.
2. Currency
   Select the desired currency for the linked account from the drop-down menu. Take note that this doesn’t limit the user to having a single currency account. Every customer has the possibility of creating multi currency accounts.
3. Enter the individual’s title, first name, last name and date of birth
4. Enter full home address
5. Enter contact phone number
6. Select a preferred contact language
   We will aim to contact all customers in the language of their choice whenever possible.
7. Check provided information and click "Create"

Member account status and activation

Once a "Member Account" is created it is set to "Waiting Activation" status. As soon as the customer activates the account it will be transferred to the "Active" status.

Log in to your account

Click the "Log in" button and log in with the username and password you chose during registration.

Select "Add Expense Account" from the left-hand menu

Provide your expense account information

All fields marked with * are mandatory.

1. Enter account name
   There are no requirements for this field. The account name is solely for your own reference.
2. Currency
   Select the desired currency that you would like your account to be in from the drop-down menu.
3. Mark the "I want to apply for the ecoCard"
   Please tick this box if you would like to instantly link a new ecoCard to your expense account to help you manage your account expenses (please note, that you can link an ecoCard at a later stage).
4. Choose the embossed name
   This name will appear on the ecoCard. This can either be a person’s name or the name of the company.
5. Select the card currency
   Please select the currency of your ecoCard from the drop-down menu.
6. Confirm that displayed contact details are correct
   Please tick this box if your contact details are correct.
7. Agree to the ecoCard Terms and Conditions and Fees and Limits
   Check this box if you agree to the ecoCard Terms and Conditions and Fees and Limits.

Your ecoPayz Business Account allows you to receive third party transfers using the local or international bank transfer. You just need to provide your partners/users with the banking details and the account details. To do this:

Log in to your account

Click the "Log in" button and log in with the username and password you chose during registration.

Select "Deposit" from the "Manage Master Account" menu

Select a funding option

Deposit by international bank transfer

1. Select the "International Bank Deposit" option.
2. Select the account number to fund, select the currency of your deposit and click "Confirm".
3. Provide your partner/user with the displayed details.

Deposit by local bank transfer (depending on the option)

1. Select the "Local bank deposit" option.
2. Select the account number to fund, enter the amount, choose the bank and click "Confirm".
3. Check the transfer details and click "Confirm".
4. Select a bank from the drop-down menu.
5. Follow the banking instructions provided on the screen.
6. Provide your partner/user with the displayed details.

OR

1. Select the "Local bank deposit" option.
2. Select the account number to fund, enter the amount, choose the bank and click "Confirm".
3. Follow the banking instructions provided on the screen.
4. Provide your partner/user with the displayed details.

Log in to your account

Click the "Log in" button and log in with the username and password you chose during registration.

Select "Between Accounts" from the "Manage Expenses" menu

1. Enter transfer details
   Select sender account from the drop-down menu; enter the amount of funds you wish to transfer, taking into account that it should not exceed the amount of available funds. Select the beneficiary account and write a short message (optional). Select "Continue".
2. Validate details
   If the amount or beneficiary account number is incorrect, select the "Change" link to amend the detail(s).
3. Click "Confirm"
   The transaction will be instantly processed and you will be presented with a confirmation result page.