Ajuda e Suporte

Log in to your account

Click the "Log in" button and log in with the username and password you chose during registration.

Select the respective section under "Reports" menu on the left

1. Statements report – reflects individual payments, payouts, deposits, withdrawals and transfers performed during each day when a certain merchant account was used.
2. Payouts report – contains information on payouts performed within a specified period of time when a certain merchant account was used.
3. Settlements report – reflects the total number and sum of payments, payouts, deposits, withdrawals and transfers performed during each day when a certain merchant account was used.
4. Balance Report – gives the merchant the outstanding balance on the selected day.

All reports can be filtered by the specific date and either viewed online or exported as CSV files.

ecoPayz provides API for merchants to perform some automatic actions such as:

1. Automated payout – allows to process payout transfers to customers automatically making the procedure faster and safer.
2. Automated user creation – simplifies the account registration at ecoPayz for merchant’s customers.
   Merchant can forward partial or full customer details to ecoPayz, so that new accounts can be created for these users without them going through the registration process.
3. Automated reporting – provides an alternative way to obtain activity report for selected period and for specified billing accounts.
   Report is returned as plain text which contains all required data in CSV file format.

Log in to your Group User account

Click the "Log in" button and log in with the username and password you chose during registration.

Go to the "Withdrawals" page located in the "Transfer funds" menu

Withdrawals can be performed by wire transfer only. Before submitting a new request, a payment option (i.e. bank account details) should be added. There is no need to add a payment option if it has already been added. To learn more about payment option registration, please review the following section.

1. Enter and verify details of the wire transfer

   Select the account to withdraw from, using the corresponding drop-down menu. Then enter the amount you wish to withdraw (minimum 100.00 EUR). Note there is a volume-based flat fee for withdrawal transaction processing. Click "Continue" to proceed.

   You will be directed to the next step. If the amount or beneficiary account number is incorrect, use the "Go back & amend" link to change the invalid detail(s). Please take note that the amount will be settled in Euros or in pound sterlings. You can request withdrawals in other currencies, however, exchange fees will be incurred with any currency other than GBP or EUR.

2. Click "Confirm"

3. You will then be directed to the result page.

   The request will be processed in 5 business days however you can follow the status of your withdrawal within your account – the "Withdrawals" tab.

   Should you decide to cancel the withdrawal, click the "Cancel" button to the right of the withdrawal request. You may only cancel the withdrawal whilst the status is "New".

Log in to your account

Click the "Log in" button and log in with the username and password you chose during registration.

Go to the "Manage Banners" page located in the "Tools" menu

1. Select "Register new group of banners"
2. Type the name for your campaign
3. Upload your banner(s)
4. Enter the banner URL
   Type in the exact URL where you would like the advert to go through to (this might be a specific landing page for your promotion or perhaps just your home page).
5. Click "Upload banner(s)"
   Once the banner(s) is uploaded to the system your campaign will go live.

Note: Any merchant can upload multiple campaigns. To pause a campaign just uncheck the "Show" box next to it.

Log in to your Group User account

Click the "Log in" button and log in with the username and password you chose during registration.

Select the "Manage Users" tab from the left-hand menu

1. Fill in the necessary information
   You will be asked to enter your username, first and last name, email address, country and role (Finance, Merchant Payment or Reporting).
2. Click "Create User" to finalise the process
   An automated email containing the activation link and user name will be sent to the email address specified in the registration form.
3. Activate the new user
   Insert the received activation link in a web browser window, select a user name and complete the activation by clicking "Activate your account".

Note: As soon as the account is activated, you will be asked to change the password and select a secret question & answer for your password recovery process.

Log in to your account

Click the "Log in" button and log in with the username and password you chose during registration.

Select the respective section under "Information" menu on the left

1. Manuals – contains useful manuals and guides about merchant integration procedure and customer experience.
2. Useful Information – contains a list of the currencies and the payment options that are available.
3. Configuration details – displays the merchants’ technical details and fee structure.

Log in to your account

Click the "Log in" button and log in with the username and password you chose during registration.

Select "Payouts" from the "Transfer Funds" menu, navigate to "Manage Payouts" tab

1. Enter transfer details
   Select the sender account from the drop-down menu, enter the amount of funds you wish to transfer taking into account that it should not exceed the amount of available funds in your account. Type in the client account number you wish to send funds to, enter a unique Transaction ID, and provide transaction description (optional) then select "Continue".
2. Validate details
   If the amount or beneficiary account number is incorrect, use the "Go back & amend" link to change the invalid detail(s).
3. Click "Confirm"
   The transaction will be instantly processed and you will be presented with a confirmation result page.

Note: If you regularly process large amounts of payouts to different users, we recommend the batch payout uploads as a more convenient and time-saving method to complete this task. To learn more about batch payout uploads, please review the following section.

Contact your account manager specifying the currency(-ies) of the billing account(s) you would like us to add and we’ll set up new account(s) in a matter of minutes.

Money Codes allow merchants to dispense payouts to customers with the opportunity of the customer repurchasing with them without the need for the customer to have an active ecoAccount. To create Money codes:

Log in to your account

Click the "Log in" button and log in with the username and password you chose during registration.

Select "Payouts" from the "Transfer Funds" menu, navigate to "Upload Batch Payouts" tab

1. Prepare a batch file and save it in CSV format

   Create a text file in the format detailed below:

   MerchantAccountNumber, ClientAccountNumber, ClientAccountNumberAtMerchant, TxID, TxBatchNumber, Amount, Currency

   Make sure you do not put headers in the first line of the batch file. The parameter names are described below:

   MerchantAccountNumber – ecoPayz Merchant Account number that will be used to transfer the funds (int).
   ClientAccountNumber – To generate a money code this field is left blank.
   ClientAccountNumberAtMerchant – Client account number with the merchant.
   TxID – Merchant Transaction ID (string 255), parameter must be unique for every TX.
   TxBatchNumber – Merchant Transaction Batch Number (int).
   Amount – Transaction amount (money in decimals).
   Currency – Transaction currency in ISO (USD, EUR, GBP, etc).

   Example: 101011, ,MYCASINOACNT,PAYOUTTX1,1,100,EUR

2. Upload the batch
   Choose your created batch file using the "Browse" button and proceed by clicking "Upload". After a batch file is uploaded, there is an option either to upload another batch or delete the just uploaded one. Once the batch file has been uploaded, it is stored within the ecoPayz system. Stored batches are automatically processed every 30 minutes.
3. Export the CSV file
   Check the status of your batch through "Batch Files History" tab and export the data by clicking the blue icon on the right of the batch record.
4. Create Money Code links

   Open the downloaded CSV file (will typically open in MS Excel). The format for the file is as follows:

   MerchantBillingAccount, ClientBillingAccount, ClientAccountAtMerchant, MerchantTxID, MerchantBatchNumber, TransactionID, Amount, CurrencyCode, Status, ErrorDescription, MoneyCodeLink

   A money code looks like this:

   LoginFromMoneyTransfer.aspx?ReturnUrl=%7e%2fPrivateArea%2fMoneyTransferToEmailSubmit.aspx%3ftxGUID%3da0c4f854942f4ee79464sw52a4de9d45%26txAmount%3d100.00%26Currency%3dUSD

   To convert a Money Code into a clickable link just add the ecoPayz website URL in front:

   https://secure.ecopayz.com/LoginFromMoneyTransfer.aspx?ReturnUrl=%7e%2fPrivateArea%2fMoneyTransferToEmailSubmit.aspx%3ftxGUID%3da0c4f854942f4ee79464sw52a4de9d45%26txAmount%3d100.00%26Currency%3dUSD